Privacy Policy

GDPR: Data Privacy Notice For Customers and Clients Introduction

 Raynestorm Ltd (“We”) are committed to protecting and respecting your privacy as our customer.

This policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulations 2018 (the “GDPR”).


1. Definitions

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.


2. Who are we?

Raynestorm Ltd is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: Raynestorm Ltd, Grosvenor House, 16-48 South Parade, Weston-s-Mare, Somerset, BS12 1JN. For all data matters contact our Data Protection Officer Andrew Kimitri.


3. The purpose(s) of processing your personal data

We use your personal data for the following purposes:


4. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

Personal data [for example your name, address, vehicle details]

We have obtained your personal data from you either directly or through our client(s) who are providing a service to you


5. What is our legal basis for processing your personal data?

Our lawful basis for processing your general personal data:

Consent of the data subject;

Processing necessary for the performance of a contract with the data subject or to take Details. Name, Address, Place of work, Vehicle etc

Processing necessary for compliance with Data as required and requested a legal obligation from Regulatory authorities

Processing necessary to protect the vital Data as required and requested. interests of a data subject or another person

Processing necessary for the performance Data as required and requested. of a task carried out in the public interest or in the exercise of official authority vested in the controller

Processing necessary for the purposes of Data as required and requested. the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject


6. Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared (minimum levels required only) with our subcontract employees and 3rd party suppliers to enable us to provide the service(s) to you requested.


7. How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary.


8. Providing us with your personal data

We require your personal data as it is a requirement necessary for us to provide the service(s) required and for our legitimate business interests.

If you fail to provide this data the consequence(s) could be that we are unable to fulfil the service(s) requested by you.


9. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you;

The right to request that we correct any personal data if it is found to be inaccurate or out of date;

The right to request your personal data is erased where it is no longer necessary to retain such data;

The right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data;

The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).


10. Automated Decision Making

We do not use any form of automated decision making in our business.


11. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.


12. Changes to our Data Privacy Policy

Any changes we may make to our employee privacy policy in the future will be posted on our website and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


13. How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer (Andrew Kimitri) on email address or in writing at Raynestorm Ltd, Grosvenor House, 16-18 South Parade, Weston-s-Mare, Somerset, BS23 1JN.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

This policy was updated in November 2018 by Raynestorm Ltd

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